Business FAQs
Find answers about the GroPatients™ platform, pricing, and implementation. Below, are some of the most frequently asked questions. If you need additional support, the GroPatients™ customer success team is standing by, ready to help. Reach out any time to request a demonstration, or schedule a no-obligation discovery call to learn more and see if the platform is a good fit for your practice and operational requirements.
Getting started overview
How do I get started?
Getting started is simple!
The best way to begin is to schedule a quick demo. During which, the GroPatients™ customer success team can get to know your practice’s specific needs and show you the platform firsthand. From there, the team can start your setup process and ensure a smooth transition for your practice.
Is the GroPatients™ platform easy to use?
Yes! The GroPatients™ platform was developed to streamline provider data management and quickly onboard busy practitioners. New customers can learn how to use the GroPatients™ platform in a matter of minutes!
What types of specialties does the GroPatients™ platform support?
GroPatients™ partners with startup practices, community health centers, local hospitals, regional health plans, national health systems and more. Browse a comprehensive list of supported specialties.
Does the platform benefit team sizes under 100?
Yes! If you run a healthcare company with multiple locations, services and clinical staff then having a centralized directory on your website can greatly benefit your productivity. The GroPatients™ platform improves patient engagement, care navigation and streamlines internal workflows. It also helps practitioners stay competitive in today’s digital landscape and grow more efficiently.
How long does onboarding with GroPatients™ take?
Typically, onboarding is a very fast process. Practices are usually onboarded and trained in a few business days.
How quickly is the photoshoot coordinated?
Once your enrolled in a plan and the configuration process is completed, your assigned account manager will reach out to you, as you’ll have a period of sixty (60) days to coordinate dates, times and locations for the GroPatients™ photo team to begin production. The photo team offers three (3) production schedules based on the selected plan.
Essentials & Choice+ Plan
• 10 locations (4 hours of photography per location)
Signature Plan
• 15 locations (4 hours of photography per location)
Premium & Enterprise Plan
• 20 locations (4 hours of photography per location)
Will the platform integrate with our existing patient portal?
Can I use the platform without offering online scheduling?
Absolutely! Offering online scheduling is not a requirement. The GroPatients™ platform has built-in functionality that supports providers and companies that only utilize over the phone scheduling.
Are there larger plans that support over 1,000 profiles?
Yes! The Enterprise+ plan is a customized pricing option that caters to larger organizations with over 1,000 healthcare professionals. To learn more, schedule a meeting with the GroPatients™ customer success team.
Can the directory be personalized to match my branding?
Yes! Every plan comes with a complimentary directory personalization service conducted by the GroPatients™ technical team to guarantee that your company’s branding, website navigation, and domain name are all in perfect harmony.
Is the directory responsive?
Yes! All GroPatients™ directories are developed and designed to automatically adjust for different-sized screens and viewports. Your patients will be able to browse from any device and it will still look and function perfectly.
Payment overview
How long are contracts?
All GroPatients™ plans require annual contracts, but offer flexible payment options to suit your needs. Choose between a convenient monthly billing cycle with auto pay, or enroll in the GroPatients™ discount program to save over 10% and pay annually. For any inquiries regarding contracts or payment terms, chat with a sales representative to explore the best payment and billing options for your practice.
Can I pay monthly?
Yes! Once your account is activated, you’ll then choose the monthly option for your plan, input your debit or credit card details, and save them for automatic payments. Going forward, you will receive a monthly billing statement via email.
Can I upgrade my plan?
Yes, of course. Feel free to upgrade your plan anytime. Reach out to the GroPatients™ customer success team for assistance with upgrades, add-ons, or contract details.
What are the forms of payment accepted?
GroPatients™ accepts debit and all major credit cards, including Visa, MasterCard, Discover and American Express. If you’d like to pay using checks, money orders, or any form of offline payments, please contact the GroPatients™ billing team.
Are there upfront costs or any additional fees?
Are there discounts available for nonprofit organizations?
Also, every year, GroPatients™ and its employees generously donate to organizations that offer healthcare and human services, many of which are valued customers of GroPatients™. Talk to your account manager and let them know that your organization would like to be considered for future donations.
How do I update my credit or debit card information?
When you get your billing statement via email from GroPatients™, you can easily update your credit or debit card details that are saved on file.
How do I cancel the renewal of my plan?
If you ever decide that GroPatients™ isn’t the best provider directory platform for your business, simply email the GroPatients™ customer success team, or have an authorized administrative user submit a ticket to cancel the account through your company dashboard. Cancellations must be made at least 30 days prior to your plans renewal date.
Technical support overview
Do I need to be a developer to use the GroPatients™ platform?
No. GroPatients™ provides easy-to-use, point-and-click tools that give users with little to no technical background the capability to create high-quality directory profiles. To see how easy it is to use the platform, request a demo with the GroPatients™ customer success team.
Does GroPatients™ offer customers support?
Yes, GroPatients™ offers full-time customer support during standard business hours. To ensure the quickest response times, existing customers are encouraged to submit a help ticket through their company dashboard.
We're growing, how do I add new locations into the database?
The quickest way to add new locations into the database is by having an authorized administrative user submit a ticket with the location details through your company dashboard. For optimal results, wait until your new location is operational or has a google map listing.
We're closing a location, how do I remove locations from the database?
How do I add new services or conditions treated to the database?
All plans come with access to a comprehensive database of over 30,000 clinical keywords. If you can’t locate specific keywords for the services or conditions you treat, simply have an authorized administrative user submit a ticket with the information via your company dashboard.
How do I add or remove insurance plans to or from the database?
We have a new phone number for our call center, how do I update the former phone number in the database?
How do I remove the profile of an individual that no longer works for us?
How do I add a biography video to my existing profile?
Use the my profile menu option from within your company dashboard.
Next, enter your name in the search bar and click the edit profile link. Lastly, check the box for adding a biography video, enter your YouTube video link and complete the update.
How do I modify the information on my existing profile?
Use the my profile menu option from within your company dashboard.
Next, enter your name in the search bar and click the edit profile link. Lastly, make your changes and complete the update.
Select a plan for your business
Essentials
100 profiles
Choice+
200 profiles
Signature
400 profiles
Premium
750 profiles
Enterprise
1,000 profiles